CANCELLATION POLICY

We wish to advise all clients that commencing 1 February 2018 a fee of $25 will be charged to clients who miss an appointment or do not provide more than 4 hours notice of an appointment cancellation.
 
CANCELLATION POLICY 

When you make an appointment at Total Body Fusion, that time is reserved exclusively for you. We do not double book clients; we schedule appointments for one client, dedicating our resources to each client per time slot.

If you need to cancel your appointment:

• Please call us on 1300 140 692 or email us at info@totalbodyfusion.com.au.
• We require a minimum of 4 hours notice.

​OUR POLICY OF CANCELLATIONS AND FAILURE TO ATTEND
 
Our booking system automatically sends a courtesy reminder email or SMS to you one day before (if your appointment falls on Tuesday to Friday) or is sent on Friday if your appointment is falls on Monday. Please bear in mind that If you do not receive your reminder, your appointment remains your responsibility to attend or reschedule at least 4 hours in advance.
 
We pride ourselves on keeping our costs affordable for our clients. One way we do that is efficient use of equipment and professional staff. Missed or broken appointments represent a cost to us, and to other clients who could have been seen in the time set aside for you. They interfere with our clinic and create unnecessary scheduling problems for other clients.
 
Please advise us as soon as possible if you cannot attend an appointment. This allows us to offer your appointment to someone else who may need urgent treatment. Since we turn away other clients to hold your appointment, any missed appointments or cancellations with less than 4 hours notice will result in a cancellation charge. If you need to cancel your appointment within 4 hours due to illness, we will gladly reschedule your appointment and waive the cancellation fee.
 
Due to the difficulty of filling last-minute cancellations, we respectfully request 4 hours notice. If this request is not fulfilled, it will be necessary to charge a $25 fee for missed appointments or last-minute cancellations.  We also may reserve the right to charge the cost of the treatment upfront before making another appointment.  This is only done if there are several cancellations.  Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you and to our other valued clients.

We thank you for your co-operation and understanding. If you need to change your appointment please give us at least 4 hours notice.

Feel free to call us on 1300 140 692 or email info@totalbodyfusion.com.au